We provide user support services to consumers using web-based tools and software as well as through telephone support of our users. These tools may include software that enables us to remotely access and control a user’s computer with their permission. We require certain information and permissions from you to provide the Services. Some information we collect may be provided by the user directly such as when requested by a form or on the phone by a technician. Other technical information might be collected or accessed by or through our diagnostic tools and related softwares as our computers work with yours to provide the Services. TYPES OF INFORMATION businesssoftwaresales.us COLLECTS
Information You Provide
You allow us to contact you by filling up "Contact Us" form on businesssoftwaresales.us or by calling us. We ask you to provide contact details (such as First and Last name, E-mail address and a brief discription of your issue in the "Contact Us" form. businesssoftwaresales.us uses your information to contact you regarding the product and/or services you have requested. Existing customers have the option to leave their feedback for surveys regarding our Services on the same form.
If you agree for the services, businesssoftwaresales.us may collect credit card information, and other payment information. Like many companies, businesssoftwaresales.us may use third party payment processing, payment gateways transactions to process and verify credit cards on our behalf. businesssoftwaresales.us uses payment information to complete your transactions.
SUBSCRIBER( USER) COMPUTER INFORMATION:
We may also ask for information related to your (user) computer to provide the Service. As examples, this information may include: Information about the date of purchase of your computer, Type of computer Identification number of your computer Make and model of your computer and/or any computer hardware Software installed or peripherals attached to it Condition of the computer System and registry data about software installations and hardware configurations, and error tracking files. Generally, this information is required to provide personalized technical support to you, and to help us update our support tools and enhance our supported products lists. While requesting support you may request for the problem to be resolved by enabling businesssoftwaresales.us technicians to have access to and take control of your computer. businesssoftwaresales.us uses software tools which enable you to grant control of your computer to a businesssoftwaresales.us technician remotely over the Internet. This allows the businesssoftwaresales.us technician to diagnose or correct problems without ever coming to the location of your computer. businesssoftwaresales.us does not use the Remote Access software to access and control your computer without your consent and we request that you remain present when our technicians are working on your computer. businesssoftwaresales.us. technicians are trained in the use of this software and we take steps to limit access to confidential or sensitive information stored on user computer or network, avoid deliberate destruction of information on user computers or networks, and help avoid system problems. businesssoftwaresales.us. maintains specific internal policy and technical controls to limit how and whether our remote access tools may be used to assist you.
businesssoftwaresales.us uses some online diagnostic tolls that may collect a wide variety of useful information about the state of a computer system and your applications. This information is communicated to Yogi using security technologies over the Internet. businesssoftwaresales.us analyzes this information to help diagnose and solve end-user problems. The businesssoftwaresales.us diagnostic application is not designed to collect sensitive information including information such websites visited, e-mail messages, e-mail addresses sent to, passwords, profiles, etc. Use of the Remote Access and Diagnostic applications may be subject to the terms and conditions of the respective software license agreements.
LIVE HELP SESSION RECORDS:
businesssoftwaresales.us reserves the right to monitor and record on-line and off-line sessions between users and businesssoftwaresales.us technicians for quality control and service-related purposes. Some uses of this type of information include improving the Service, building a support knowledge base and conducting internal market research. We do not correlate session record data used for these purposes with personal information.
We use IP addresses to analyze trends, administer the website, track user movement, and gather broad demographic information for aggregate use.
SUPPLEMENTATION OF INFORMATION
In order to protect businesssoftwaresales.us from fraud and otherwise ensure the integrity of our services and manage risk we may supplement personal information we collect with information we may get from others. For example, in connection with determining creditworthiness, we may use your name and other related information to request a credit report as permitted by law. businesssoftwaresales.us may offer promotions. These promotions will be governed by applicable rules. Personal information collected through such promotions will be used as described at the time of collection. CHILDREN
Our Services are not intended for use by anyone under the age of 13. Consistent with the Children's Online Privacy Protection Act, we do not collect or maintain information at our website from or sell products to those we actually know who are under the age.
NOTIFICATION OF CHANGES